SFR IP blocking

A new fix has been deployed. Connections are coming back.

We have released a new evolution today, the problem is currently not resolved, because a new error appeared afterwards.

We thank you for your patience, our teams are doing everything possible to restore the service.

Dear customer,

We are currently monitoring the patch on the connector after it went into production.

We will update you soon.

Thank you for your patience.

Our teams will deploy a new patch today.

We thank you for your patience, our teams are doing everything possible to restore the service.

We are still on the audit of the blockage, we have an evolution to add additional logs that must go into production.
This should help us find the source of the problem.

We thank you for your patience, our teams are doing everything possible to restore the service.

We put into production today an evolution on the connector, we monitor the evolution of the connections.

We thank you for your patience, our teams are doing everything possible to restore the service.

A first fix is ​​currently under review

IP blocking

Affected feature: Creation of a connection / Updating connections
Affected users: ~100%
Start time: 2024-11-09 10:00 CEST
Action: Proxy test to change ip