Availability issues detected on Société Générale Épargne Salariale and HSBC Épargne Salariale

Dear customer,

We put into production this morning an evolution on the connectors login.
The connections will gradually resynchronize.
Another evolution will be put into production soon for the new strong authentication implemented.

We would like to thank you for your patience. Please accept our apologies for the inconvenience caused.

The origin of the problem has not yet been identified, our developers are still looking for a solution.

We thank you for your patience, our teams are doing everything possible to restore the service.

We are currently investigating an issue with Société Générale Épargne Salariale and HSBC Épargne Salariale.

Affected feature: Creation of a connection / Updating connections
Affected users: ~100%
Start time: 2024-11-15 08:44 CEST